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Yoko

How to contact the support center

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Support Center

We are online 8:00 - 00:00 (GMT +3)
Processing time 24 hours

When contacting the Support Center

  • Provide a detailed description of your question.
  • The information provided must be accurate (as governed by the Project Rules )
  • Answer to Support questions correctly and in order (this will help speed up the process of reviewing your application)
  • Carefully follow the instructions and recommendations given to you by the Support Service staff.
  • Do not be rude. Employees of Support Center are people too.

We also remind you that only Support Service employees are authorized to solve all the problems and difficulties that arise during your game. Addressing the question to the Support Service guarantees you a solution to all troubles as soon as possible.

 


How to apply your ticket

 

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  • On the left, select the Support.
 

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  • On the right side of your personal account, click "New ticket "
 

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  • In the form that appears, fill in all the items and click "Send".
 

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  • After that, your ticket will be sent to the Support Center
  • At the beginning, status of your application will be marked as "IN PROGRESS". This means that it still does not have a response from the Support Center employees.
 

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  • When the answer is given, the status of the application changes to "NEW"
 

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  • When the issue is resolved, the application will be closed and marked with the status "CLOSED"
 

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Quick ticket

Also in the Personal Cabinet there are forms of quick tickets 

  • Complaints against people using third-party software
  • Problems with donations
  • Missing items

They are created for your convenience and to speed up the work of the Support Center.

Important! In the quick tickets form you must fill in all fields, otherwise you will not be able to send a request.

  • Complaints against people using third-party software
 

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  • Problems with donations
 

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  • Missing items. Here you have 2 ways
 

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1. Only you have access to your account.

 

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2. Someone else have access to your account.

 

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Important! The administration reserves the right to refuse to parse the logs.

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Hi, i'm in Jail and i dont how to get out.. I have all my stuff in my dwarf. My character it's IronFist, Bounty lvl 58

I donated for cape and autoloot, plz some help ! :(
 

Thnx,

 

 

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44 минуты назад, Bonzus сказал:

Hi, i'm in Jail and i dont how to get out.. I have all my stuff in my dwarf. My character it's IronFist, Bounty lvl 58

I donated for cape and autoloot, plz some help ! :(
 

Thnx,

 

 

you need to write a ticket to support from your personal account, as shown in the topic

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