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Project rules

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Rules of project Valhalla-age

1. General.
1.1 Punishment listed below and applied to User for specific violation are determined at discretion of Administration within limits specified in “Punishment” section for corresponding violation, depending on degree of violation and totality of all facts related to this violation (complaints from other Users, degree dangers, repeatability and others). At its discretion, Administration has right to apply a milder punishment, or to reduce term of specified blocking in relation to character / game account of User.
1.2 All of following violations committed against representatives of Administration may entail imposition of sanctions in form of indefinite blocking of game character / game account.
1.3 User is notified and agrees that when contacting Technical Support Service (https://valhalla-age.ru/support) on issue of loss of game values, Administration has right to introduce temporary technical blocking of game account of User or Users associated with lost game values for a period up to 7 days to investigate circumstances of loss of gaming values. Temporary technical blocking of game account is also possible during investigation of other committed violations. Administration does not guarantee a positive result of investigation. The user is notified and agrees that game values having a limited validity period are not restored at the end of technical blocking period, and their validity period is not extended for period of technical blocking at the end of it.
1.4 All accounts belonging to one player (including where there is a unique identifier of the violator) can be sanctioned for violating rules on one of them.
1.5 An attempt to violate the rules may amount to complete violation.
1.6 Ignorance or misunderstanding of the rules does not exempt from liability for their violation.
1.7 Various media resources provided by other players (videos, screenshots, etc.) "confirming"  use of software are not grounds for restricting access to characters. Media resources provided by other players are reason for adding to the list of characters / accounts subject to additional regular checks on use of software that automates game process. Basis for blocking characters / accounts is a personal check of project administration.
1.8 It is forbidden to post personal correspondence of players with administration or the project team (https://forum.valhalla-age.ru/index.php?/staff/), correspondence with support service on forum, third-party sites, instant messengers and other Internet resources given violation entails right of administration to refuse to provide services and support services.
1.9 Administration has right to change / supplement rules of project at its discretion, without additional warning to players.

2. Use of non-normative abuse and / or provocative messages (Repeated violation increases the blocking time)

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3. Pretending to be representative of Administration (IMPORTANT! Administration will not contact and ask you for personal account information, E-mail, as well as offer "special" services on forum, in game, media portals, etc.)

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4. Threats

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5. Propaganda and / or abuse to morality

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6. Dissemination of information, including advertising

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7. Use of a User Account by more than one person

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8. Sale or purchase of game values for non-game means or funds not provided for in Project [1- RMT]
Before describing violations and penalties following them, we want to express our position regarding this section. We are not against real money trade (RМТ), but even welcome. We are well aware that commercial component of this game has long ago grown into meaning of life or the moral enjoyment of extra income. To do this, we created Valhalla-age Marketplace. As well as additional separate section on forum, where you can create sales messages on it, as well as write suggestions for improving it. These violations relate to trading on third-party resources and inside game bypassing exchange. It should be noted that in the case of capture of offender: in primary case, exchange balance is reset. Secondary capture - ban on withdrawal of real funds permanently.

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[1] - Penalty from 250 Units to 1,500 Units when replenishing with personal account or zeroing balance of personal account on exchange on blocked character. In case of repeated violation, cost of unlocking increases

9. Automation of game process, including use of third-party software that emulates presence of player in game (bot programs)

[2- software]

Based on current trends in development of gaming peripherals (mouses, keyboards, keypads and other devices), project administration came to decision that we are not against development of technological progress. However, it should be remembered that: using macros on devices can simplify your gameplay, but should not emulate presence of player in game. If during test your character is uncontrollable, then it will not matter to us - this bot, macros, younger brother, father, uncle, a cat sit on the keyboard. Additionally, we note the actions associated with characters (twins) that are used to automatically warn the owner about boss respawn, characters approaching and the like. Upon detection, accounts of such characters will be blocked, and characters that player owns / uses will be taken for additional control. Please note that penalties for using third-party software will be equally applicable to both players who play alone and to members of clans - there will be no exceptions. Message about use of software that emulates presence of a player in game (bot program) is equivalent to its use - punishment at  discretion of Administration.

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[2] - Penalty from 125 Unit to 1000 Unit when replenishing with personal account or zeroing balance of personal account on  exchange on blocked character. In case of repeated violation, cost of unlocking increases

10. Use of game errors, deceiving other players, misleading in order to obtain game values.

If there is an injured party, affected players may contact user support service to recover lost gaming values. Administration does not guarantee return of game values if it requires numerous intervention in game process, for example: cancellation of numerous transactions with real players or other reasons, but is always ready to side with affected side. Additional, paid analyzes of game logs are possible to find game values for more detailed search for possibilities of returning game values. Less time passes from moment of incident to appeal of injured party to user support service, greater chance of return of game values.

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Administration has right to restrict User’s access to accounts while investigating fact of possible violation of Project Rules. At discretion of Administration, User has opportunity to remove lock or perpetual lock when paying fine. Cost and method of payment is formed depending on violation and is individual for each account or character. When paying a fine, unless otherwise specified, the lock is removed immediately from all blocked user accounts.
User has right to appeal blocking (complaint) personally to Management using ticket system (indicate in ticket name). However, it should be remembered that misleading, falsely accusing project staff, after checking provided data, will be regarded as fraud with application of punishment - unlimited lock without right to remove lock for fee.

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