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How to contact the support center

Yoko

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Support Center

We are online 8:00 - 00:00 (GMT +3)
Processing time 24 hours

When contacting the Support Center

  • Provide a detailed description of your question.
  • The information provided must be accurate (as governed by the Project Rules )
  • Answer to Support questions correctly and in order (this will help speed up the process of reviewing your application)
  • Carefully follow the instructions and recommendations given to you by the Support Service staff.
  • Do not be rude. Employees of Support Center are people too.

We also remind you that only Support Service employees are authorized to solve all the problems and difficulties that arise during your game. Addressing the question to the Support Service guarantees you a solution to all troubles as soon as possible.

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How to apply your ticket

  • Go to the main page of our site - https://valhalla-age.org
  • Log in to your account
 

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  • On the left, select the Support.
 

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  • Selecting a tab "Create ticket"
 

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  • In the form that appears, fill in all the items and click "Submit".
 

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  • After that, your ticket will be sent to the Support Center
  • At the beginning, status of your application will be marked as "Being Processed". This means that it still does not have a response from the Support Center employees.
 

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  • When the answer is given, the status of the application changes to "Awaiting Response"
 

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  • When the issue is resolved, the application will be closed and marked with the status "CLOSED"
 

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Quick ticket

Also in the Personal Cabinet there are forms of quick tickets 

  • Other (OTHER ISSUES & QUESTIONS)
  • Donation Issues (ISSUES RELATED TO DONATIONS)
  • Item Loss (ISSUES RELATED TO LOSS OF IN-GAME ITEMS)

They are created for your convenience and to speed up the work of the Support Center.

 

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In the quick tickets form you must fill in all fields, otherwise you will not be able to send a request.
** The administration reserves the right to refuse to parse the logs.

  • Like 1
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  • 8 months later...
44 минуты назад, Bonzus сказал:

Hi, i'm in Jail and i dont how to get out.. I have all my stuff in my dwarf. My character it's IronFist, Bounty lvl 58

I donated for cape and autoloot, plz some help ! :(
 

Thnx,

 

 

you need to write a ticket to support from your personal account, as shown in the topic

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  • Vanilla pinned this topic
  • 1 month later...
6 часов назад, Анатолий Мамалимов сказал:

здраствуйте такой вопрос я уже 2 часа не могу зарегестрироваться, не приходит письмо с подтверждение на почту

Папку спам проверяли?

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2 минуты назад, Анатолий Мамалимов сказал:

Как не странно, сейчас попробовал, и письмо пришло...Извините за беспокойство.С чем такое было связано не знаю.

Несколько дней назад были проблемы с некоторыми почтовыми сервисами и отправкой письма подтверждения. Потом ситуация наладилась. 
Хорошо, что и Ваша проблема решилась. Приятной игры ;)

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  • 1 month later...

Здраствуйте , такой вопрос з 10 попиток на олим при отчете времени меня не тпешило на оли , и потом как вышло у меня пропали очки было 40 стало 4 ,так еще и дали бан чата ник в игре Swiss  .. прошу разобратца !!

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3 часа назад, swiss121 сказал:

Здраствуйте , такой вопрос з 10 попиток на олим при отчете времени меня не тпешило на оли , и потом как вышло у меня пропали очки было 40 стало 4 ,так еще и дали бан чата ник в игре Swiss  .. прошу разобратца !!

напишите тикет в ЛК. 

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04.04.2020 в 21:41, n3v3rm1nd сказал:

I've donated and tranfered my col in game,but i cant find how to get 30 day premium account in game.
So i want to transfer my unit coins back as donation balance to get the 30day premium via the website.

How can I do this?

Write a ticket in PC.

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